Are hearing and listening the same?

by Stan Van Nice on November 3rd, 2010

Are hearing and listening the same?

Hearing is physiological while actively listening takes much more work and discipline.

Listening facts- According to a University of Minnesota study

  • 60 percent of business misunderstandings are due to ineffective listening
  • 80 percent of all business communication must be repeated
  • Less than 20 percent of what top management says is understood three levels below
  • 80 percent of your day is spent communicating
  • 25 percent of people are efficient at listening and understanding

Active listening involves restating or “mirroring” of the sender’s message or feelings to the satisfaction of the sender

–Without advice –Without analysis –Without problem solving

I will give this a try tonight when I ask my wonderful wife about her day.

Best,

Stan Van Ncie

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