Are hearing and listening the same?

by Stan Van Nice on November 3rd, 2010

Are hearing and listening the same?

Hearing is physiological while actively listening takes much more work and discipline.

Listening facts- According to a University of Minnesota study

  • 60 percent of business misunderstandings are due to ineffective listening
  • 80 percent of all business communication must be repeated
  • Less than 20 percent of what top management says is understood three levels below
  • 80 percent of your day is spent communicating
  • 25 percent of people are efficient at listening and understanding

Active listening involves restating or “mirroring” of the sender’s message or feelings to the satisfaction of the sender

–Without advice –Without analysis –Without problem solving

I will give this a try tonight when I ask my wonderful wife about her day.

Best,

Stan Van Ncie

Raves & Praise

Robert Graf

MCSA

Microtrain presents the course material in an interesting and concise manner. Microtrain gives the student all the resources necessary to pass the certification exams. Both the Chicago and Lombard facilities were excellent, and the staff goes to any length to accommodate any student changes.

Scott Wilson - Team Bradley

Employer Partner Feedback

Dawn has been a pleasure to work with. She is diligent in her efforts to give MicroTrain’s students the best opportunities to connect and network with various companies and players in the job market. The curriculums and certification programs are in line with today’s current IT needs. It’s good to see that they evolve with what employers are most seeking out there. I would recommend to any employer that hires skilled IT workers that they look into MicroTrain’s career services department as a potential source of candidates. The business of hiring can be quite costly, and Dawn and her staff provide a free service to outside companies. This value-add for MicroTrain’s students aligns with their mission in both training and job assistance to set up a win/win scenario for all involved.

Jennie

Student Employment Success - Project/Process Manager

My Career Services Manager was very friendly and helpful and had excellent follow-up. She seemed to really care how things were going and kept me moving in the right direction. The resources available in job search were great and the visibility that there were jobs out there looking for my skillset was promising. Additionally, the training, as well as having an updated resume stating the Microtrain course work I had taken made me feel more confident and marketable as I looked for employment. It showed that I was dedicated and took project management and process management seriously.

David

A Cisco Success Story

I attended a resume writing seminar & conducted mock phone interviews with a Microtrain career counselor. These two activities gave me a leg up on distinguishing myself from all the other people looking for work. Since the career counselor's at Microtrain had a track record of getting people hired, their insight and positive past experiences helped me tremendously in getting hired with a Cisco Voice Systems Integrator in the Chicago area. I was hired as a Cisco Voice Tech Engineer with a starting salary of $65,000 / year with a Cisco voice systems reseller located in the Chicagoland area. Microtrain was very instramental in making this a reality. From expediting my WIA grant, to providing excellent hands-on training from knowledgable instructors I was able to achieve becoming certified with my CCNP. Microtrain's career services was the final catalyst in connecting me with this company by communicating with them on my behalf and with me in setting up the interview. One week later and I was hired. No joke. Thanks Microtrain!

Ron Cwik

PMP Certification Training, 2008

Great training facility. Great instructors. Great experience.

Connect with MicroTrain

Begin building a successful long-term career pathway.

(630) 981-0200

Back to Top