STUDENT COMPLAINTS / GRIEVANCE PROCEDURES
MicroTrain is recognized by the IBHE (Illinois Board of Higher Education) as meeting and maintaining certain standards of quality. It is the goal of MicroTrain to provide educational training programs of quality. However in the event that you have a problem please submit your complaint in writing: the nature of the problem, the dates the problem occurred, the names of the individuals involved in the problem, copies of any important information regarding the problem. All complaints should be signed, dated and a phone number listed where Illinois Board of Higher Education can contact you.
Illinois Board of Higher Education
Division of Private Business and Vocational Schools 1 North Old State Capitol Plaza, Suite 333, r
Springfield, Illinois 62701-1404
Verbal instructions on how to submit a student complaint are available by calling the Board at (217) 782-2551
Great class, loved the interaction and team-building exercises. Plenty of materials and learning tools supplied. Although it was a full week's class, never boring. Donna [Russell] was awesome and gave many supporting examples for better understanding.
A Cisco Success Story
I attended a resume writing seminar & conducted mock phone interviews with a Microtrain career counselor. These two activities gave me a leg up on distinguishing myself from all the other people looking for work. Since the career counselor's at Microtrain had a track record of getting people hired, their insight and positive past experiences helped me tremendously in getting hired with a Cisco Voice Systems Integrator in the Chicago area. I was hired as a Cisco Voice Tech Engineer with a starting salary of $65,000 / year with a Cisco voice systems reseller located in the Chicagoland area. Microtrain was very instramental in making this a reality. From expediting my WIA grant, to providing excellent hands-on training from knowledgable instructors I was able to achieve becoming certified with my CCNP. Microtrain's career services was the final catalyst in connecting me with this company by communicating with them on my behalf and with me in setting up the interview. One week later and I was hired. No joke. Thanks Microtrain!
Microtrain presents the course material in an interesting and concise manner. Microtrain gives the student all the resources necessary to pass the certification exams. Both the Chicago and Lombard facilities were excellent, and the staff goes to any length to accommodate any student changes.
Very thorough, good mix of lecture and lab work. Al is great! Keeps classes interesting and supplements required test material with need-to-know items from real world experience.
PMP Certification Training, November 2008
Thanks Microtrain for conducting a great PMP course that set me on a successful path to obtain my PMP certification. I have passed the test!
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