ITIL 4® Foundation
The ITIL 4 Foundation is an entry-level qualification that is beneficial to anyone looking to expand their technical knowledge, especially those looking to offer IT service management skills. Individuals in IT management positions with ITIL 4 Foundation certifications earn salaries ranging from $60K-$120K according to PayScale.com. IT training is in high demand, and ITIL® pairs well with many other MicroTrain programs.
MicroTrain offers ITIL certified instructors, in-classroom training, and supplemental materials in the form of online videos and practice tests for post-class and pre-exam review. The exam is covered by our Exam Pass Guarantee.
Who benefits from ITIL® training?
- Anyone seeking a basic understanding of the ITIL® framework
- Anyone looking to stand out to employers and recruiters
- Anyone seeking professional development, recognition, or promotion
- Anyone who wishes to stay competitive in the rapidly changing technology industry
About this Course
Microtrain offers a 3-day course to prepare for the ITIL® 4 Foundation certification exam. The ITIL® 4 Foundation Certificate in IT Service Management demonstrates an understanding of the key concepts, guiding principles and four dimensions of IT Service Management, within an IT Service Value System (SVS). This course outline follows the ITIL® Foundation: ITIL® 4 Edition.
Course Objectives
- Understand the key concepts of ITIL® service management.
- Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL service management.
- Understand the four dimensions of ITIL® service management.
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
- Understand the key concepts of continual improvement.
- Learn the various ITIL practices.
WIOA Approved Training Course
Outline
- Introduction and recap of ITIL® 4 concepts based on pre-course reading
- Service Management: Key Concepts
- The Guiding Principles
- The Four Dimensions of Service Management
- The ITIL® Service Value System
- Continual Improvement
- The ITIL® Practices
Exam Details
Exam: ITIL®
- The cost of the exam is included in the price of the course.
| Exam Code | ITIL® |
| Number of Questions | 40 |
| Passing Score | 26 out of 40, 65% |
| Types of Questions | Multiple choice |
| Length of Test | 60 minutes |
| Exam Results | Provided immediately |
Exam Pass Guarantee
At Microtrain we are committed to your success! Let us show you the return you get from great tech training. We will personally guarantee that if you take our class and follow our program you will be successfully certified!
Raves & Praise
Ron Cwik
PMP Certification Training, 2008
Great training facility. Great instructors. Great experience.
Christopher Fowler
MCSA
Very thorough, good mix of lecture and lab work. Al is great! Keeps classes interesting and supplements required test material with need-to-know items from real world experience.
Jennie
Student Employment Success - Project/Process Manager
My Career Services Manager was very friendly and helpful and had excellent follow-up. She seemed to really care how things were going and kept me moving in the right direction. The resources available in job search were great and the visibility that there were jobs out there looking for my skillset was promising. Additionally, the training, as well as having an updated resume stating the Microtrain course work I had taken made me feel more confident and marketable as I looked for employment. It showed that I was dedicated and took project management and process management seriously.
Kaycee Ekufu
MCSA
The instructor [Al Khalfan] was very knowledgeable in the field. He presented the materials and concepts with a professional touch. He also frequently adds humor to his teachings, which made it easier for me to understand. The support staff was all nice, gentle, caring, and very helpful. The materials, rooms and amenities were excellent and exceeded expected standards.
Robert Graf
MCSA
Microtrain presents the course material in an interesting and concise manner. Microtrain gives the student all the resources necessary to pass the certification exams. Both the Chicago and Lombard facilities were excellent, and the staff goes to any length to accommodate any student changes.
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