About this Course

Microtrain offers a 3-day course to prepare for the ITIL® 4 Foundation certification exam. The ITIL® 4 Foundation Certificate in IT Service Management demonstrates an understanding of the key concepts, guiding principles and four dimensions of IT Service Management, within an IT Service Value System (SVS).  This course outline follows the ITIL® Foundation: ITIL® 4 Edition. 

Course Objectives

  • Understand the key concepts of ITIL® service management.
  • Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL® service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL practices.

WIOA Approved Training Course


  • Introduction and recap of ITIL® 4 concepts based on pre-course reading
  • Service Management: Key Concepts
  • The Guiding Principles
  • The Four Dimensions of Service Management
  • The ITIL® Service Value System
  • Continual Improvement
  • The ITIL® Practices

Exam Details

Exam: ITIL®

  • The cost of the exam is included in the price of the course.
Exam Code ITIL®
Number of Questions 40
Passing Score 26 out of 40, 65%
Types of Questions Multiple choice
Length of Test 60 minutes
Exam Results Provided immediately

Exam Pass Guarantee

At Microtrain we are committed to your success! Let us show you the return you get from great tech training. We will personally guarantee that if you take our class and follow our program you will be successfully certified!

Raves & Praise

Connect with MicroTrain

Begin building a successful long-term career pathway.

(630) 981-0200

Back to Top