ITIL 4® Foundation Introduction: Essentials
Start your learning journey with ITIL v4 online training (self paced video). Discover the basics of ITIL v4, including key practices like value co-creation and service relationships. Explore the dynamic dimensions of service management and the ITIL service value system to lead with confidence in industry-aligned strategies.
About this Course
ITIL v4 online training (self paced video), you will explore the ITIL 4 Foundation. Comprehensively understanding IT Service Management (ITSM) fundamentals and the latest ITIL framework. You will examine essential concepts such as value co-creation and service relationships, which are crucial for effective management practices.
Additionally, you'll explore the four dimensions of service management and the ITIL service value system to grasp the holistic approach to service delivery. Through engaging case studies, you will witness practical applications of ITIL principles in real-world scenarios.
Outline
- ITIL Concepts
- Service Management Principles
- Four Dimensions of Service Management
- ITIL Service Value System
- ITIL Practices and Principles
Exam Pass Guarantee
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Ron Cwik
PMP Certification Training, 2008
Great training facility. Great instructors. Great experience.
Jennie
Student Employment Success - Project/Process Manager
My Career Services Manager was very friendly and helpful and had excellent follow-up. She seemed to really care how things were going and kept me moving in the right direction. The resources available in job search were great and the visibility that there were jobs out there looking for my skillset was promising. Additionally, the training, as well as having an updated resume stating the Microtrain course work I had taken made me feel more confident and marketable as I looked for employment. It showed that I was dedicated and took project management and process management seriously.
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MCSA
Microtrain presents the course material in an interesting and concise manner. Microtrain gives the student all the resources necessary to pass the certification exams. Both the Chicago and Lombard facilities were excellent, and the staff goes to any length to accommodate any student changes.
Jean S.
PMP Certification Training, Lombard, 2008
I was laid off for many months and not really getting many callbacks for my resume and no job offers. After I put the letters PMP on it, not only did I see an increase in quantity, but also quality of interviews. I had been spinning my wheels for 5 months, and after the PMP went on, I had 2 job offers in 6 weeks. It really was the "golden ticket"
Scott Wilson - Team Bradley
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