ITIL 4® Foundation Introduction: Essentials
Start your learning journey with ITIL v4 online training (self paced video). Discover the basics of ITIL v4, including key practices like value co-creation and service relationships. Explore the dynamic dimensions of service management and the ITIL service value system to lead with confidence in industry-aligned strategies.
About this Course
ITIL v4 online training (self paced video), you will explore the ITIL 4 Foundation. Comprehensively understanding IT Service Management (ITSM) fundamentals and the latest ITIL framework. You will examine essential concepts such as value co-creation and service relationships, which are crucial for effective management practices.
Additionally, you'll explore the four dimensions of service management and the ITIL service value system to grasp the holistic approach to service delivery. Through engaging case studies, you will witness practical applications of ITIL principles in real-world scenarios.
Outline
- ITIL Concepts
- Service Management Principles
- Four Dimensions of Service Management
- ITIL Service Value System
- ITIL Practices and Principles
Exam Pass Guarantee
At Microtrain we are committed to your success! Let us show you the return you get from great tech training. We will personally guarantee that if you take our class and follow our program you will be successfully certified!
Raves & Praise
Scott Wilson - Team Bradley
Employer Partner Feedback
Dawn has been a pleasure to work with. She is diligent in her efforts to give MicroTrain’s students the best opportunities to connect and network with various companies and players in the job market. The curriculums and certification programs are in line with today’s current IT needs. It’s good to see that they evolve with what employers are most seeking out there. I would recommend to any employer that hires skilled IT workers that they look into MicroTrain’s career services department as a potential source of candidates. The business of hiring can be quite costly, and Dawn and her staff provide a free service to outside companies. This value-add for MicroTrain’s students aligns with their mission in both training and job assistance to set up a win/win scenario for all involved.
D. Easter
PMP Certification Training, November 2008
Thanks Microtrain for conducting a great PMP course that set me on a successful path to obtain my PMP certification. I have passed the test!
Christopher Fowler
MCSA
Very thorough, good mix of lecture and lab work. Al is great! Keeps classes interesting and supplements required test material with need-to-know items from real world experience.
Ron Cwik
PMP Certification Training, 2008
Great training facility. Great instructors. Great experience.
Karine Bucci
Project Management
Great class, loved the interaction and team-building exercises. Plenty of materials and learning tools supplied. Although it was a full week's class, never boring. Donna [Russell] was awesome and gave many supporting examples for better understanding.
Connect with MicroTrain
Begin building a successful long-term career pathway.