ITIL 4® Foundation Introduction: Essentials
Start your learning journey with ITIL v4 online training (self paced video). Discover the basics of ITIL v4, including key practices like value co-creation and service relationships. Explore the dynamic dimensions of service management and the ITIL service value system to lead with confidence in industry-aligned strategies.
About this Course
ITIL v4 online training (self paced video), you will explore the ITIL 4 Foundation. Comprehensively understanding IT Service Management (ITSM) fundamentals and the latest ITIL framework. You will examine essential concepts such as value co-creation and service relationships, which are crucial for effective management practices.
Additionally, you'll explore the four dimensions of service management and the ITIL service value system to grasp the holistic approach to service delivery. Through engaging case studies, you will witness practical applications of ITIL principles in real-world scenarios.
Outline
- ITIL Concepts
- Service Management Principles
- Four Dimensions of Service Management
- ITIL Service Value System
- ITIL Practices and Principles
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Raves & Praise
Robert Graf
MCSA
Microtrain presents the course material in an interesting and concise manner. Microtrain gives the student all the resources necessary to pass the certification exams. Both the Chicago and Lombard facilities were excellent, and the staff goes to any length to accommodate any student changes.
David
A Cisco Success Story
I attended a resume writing seminar & conducted mock phone interviews with a Microtrain career counselor. These two activities gave me a leg up on distinguishing myself from all the other people looking for work. Since the career counselor's at Microtrain had a track record of getting people hired, their insight and positive past experiences helped me tremendously in getting hired with a Cisco Voice Systems Integrator in the Chicago area. I was hired as a Cisco Voice Tech Engineer with a starting salary of $65,000 / year with a Cisco voice systems reseller located in the Chicagoland area. Microtrain was very instramental in making this a reality. From expediting my WIA grant, to providing excellent hands-on training from knowledgable instructors I was able to achieve becoming certified with my CCNP. Microtrain's career services was the final catalyst in connecting me with this company by communicating with them on my behalf and with me in setting up the interview. One week later and I was hired. No joke. Thanks Microtrain!
Jean S.
PMP Certification Training, Lombard, 2008
I was laid off for many months and not really getting many callbacks for my resume and no job offers. After I put the letters PMP on it, not only did I see an increase in quantity, but also quality of interviews. I had been spinning my wheels for 5 months, and after the PMP went on, I had 2 job offers in 6 weeks. It really was the "golden ticket"
Kaycee Ekufu
MCSA
The instructor [Al Khalfan] was very knowledgeable in the field. He presented the materials and concepts with a professional touch. He also frequently adds humor to his teachings, which made it easier for me to understand. The support staff was all nice, gentle, caring, and very helpful. The materials, rooms and amenities were excellent and exceeded expected standards.
Ron Cwik
PMP Certification Training, 2008
Great training facility. Great instructors. Great experience.
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