ITIL 4® Foundation Introduction: Essentials
Start your learning journey with ITIL v4 online training (self paced video). Discover the basics of ITIL v4, including key practices like value co-creation and service relationships. Explore the dynamic dimensions of service management and the ITIL service value system to lead with confidence in industry-aligned strategies.
About this Course
ITIL v4 online training (self paced video), you will explore the ITIL 4 Foundation. Comprehensively understanding IT Service Management (ITSM) fundamentals and the latest ITIL framework. You will examine essential concepts such as value co-creation and service relationships, which are crucial for effective management practices.
Additionally, you'll explore the four dimensions of service management and the ITIL service value system to grasp the holistic approach to service delivery. Through engaging case studies, you will witness practical applications of ITIL principles in real-world scenarios.
Outline
- ITIL Concepts
- Service Management Principles
- Four Dimensions of Service Management
- ITIL Service Value System
- ITIL Practices and Principles
Exam Pass Guarantee
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Raves & Praise
Jennie
Student Employment Success - Project/Process Manager
My Career Services Manager was very friendly and helpful and had excellent follow-up. She seemed to really care how things were going and kept me moving in the right direction. The resources available in job search were great and the visibility that there were jobs out there looking for my skillset was promising. Additionally, the training, as well as having an updated resume stating the Microtrain course work I had taken made me feel more confident and marketable as I looked for employment. It showed that I was dedicated and took project management and process management seriously.
Christopher Fowler
MCSA
Very thorough, good mix of lecture and lab work. Al is great! Keeps classes interesting and supplements required test material with need-to-know items from real world experience.
Ron Cwik
PMP Certification Training, 2008
Great training facility. Great instructors. Great experience.
Karine Bucci
Project Management
Great class, loved the interaction and team-building exercises. Plenty of materials and learning tools supplied. Although it was a full week's class, never boring. Donna [Russell] was awesome and gave many supporting examples for better understanding.
D. Easter
PMP Certification Training, November 2008
Thanks Microtrain for conducting a great PMP course that set me on a successful path to obtain my PMP certification. I have passed the test!
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