ITIL 4® Foundation Introduction: Essentials
Start your learning journey with ITIL v4 online training (self paced video). Discover the basics of ITIL v4, including key practices like value co-creation and service relationships. Explore the dynamic dimensions of service management and the ITIL service value system to lead with confidence in industry-aligned strategies.
About this Course
ITIL v4 online training (self paced video), you will explore the ITIL 4 Foundation. Comprehensively understanding IT Service Management (ITSM) fundamentals and the latest ITIL framework. You will examine essential concepts such as value co-creation and service relationships, which are crucial for effective management practices.
Additionally, you'll explore the four dimensions of service management and the ITIL service value system to grasp the holistic approach to service delivery. Through engaging case studies, you will witness practical applications of ITIL principles in real-world scenarios.
Outline
- ITIL Concepts
- Service Management Principles
- Four Dimensions of Service Management
- ITIL Service Value System
- ITIL Practices and Principles
Exam Pass Guarantee
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Raves & Praise
Jean S.
PMP Certification Training, Lombard, 2008
I was laid off for many months and not really getting many callbacks for my resume and no job offers. After I put the letters PMP on it, not only did I see an increase in quantity, but also quality of interviews. I had been spinning my wheels for 5 months, and after the PMP went on, I had 2 job offers in 6 weeks. It really was the "golden ticket"
Karine Bucci
Project Management
Great class, loved the interaction and team-building exercises. Plenty of materials and learning tools supplied. Although it was a full week's class, never boring. Donna [Russell] was awesome and gave many supporting examples for better understanding.
Scott Wilson - Team Bradley
Employer Partner Feedback
Dawn has been a pleasure to work with. She is diligent in her efforts to give MicroTrain’s students the best opportunities to connect and network with various companies and players in the job market. The curriculums and certification programs are in line with today’s current IT needs. It’s good to see that they evolve with what employers are most seeking out there. I would recommend to any employer that hires skilled IT workers that they look into MicroTrain’s career services department as a potential source of candidates. The business of hiring can be quite costly, and Dawn and her staff provide a free service to outside companies. This value-add for MicroTrain’s students aligns with their mission in both training and job assistance to set up a win/win scenario for all involved.
David
A Cisco Success Story
I attended a resume writing seminar & conducted mock phone interviews with a Microtrain career counselor. These two activities gave me a leg up on distinguishing myself from all the other people looking for work. Since the career counselor's at Microtrain had a track record of getting people hired, their insight and positive past experiences helped me tremendously in getting hired with a Cisco Voice Systems Integrator in the Chicago area. I was hired as a Cisco Voice Tech Engineer with a starting salary of $65,000 / year with a Cisco voice systems reseller located in the Chicagoland area. Microtrain was very instramental in making this a reality. From expediting my WIA grant, to providing excellent hands-on training from knowledgable instructors I was able to achieve becoming certified with my CCNP. Microtrain's career services was the final catalyst in connecting me with this company by communicating with them on my behalf and with me in setting up the interview. One week later and I was hired. No joke. Thanks Microtrain!
Christopher Fowler
MCSA
Very thorough, good mix of lecture and lab work. Al is great! Keeps classes interesting and supplements required test material with need-to-know items from real world experience.
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