ITIL Foundation (Version 5)
The ITIL® Foundation (Version 5) certification is the entry point into modern digital product and service management. This course introduces learners to the essential concepts, principles, and practices needed to create, deliver, support, and continually improve digital products and services across their full lifecycle.
Designed for today’s AI-enabled and rapidly evolving business landscape, ITIL® Foundation (Version 5) helps professionals understand how organizations co-create value through collaboration, governance, lifecycle management, continual improvement, and value-focused operations.
Learners will gain practical knowledge of the ITIL Value System, the four dimensions of product and service management, lifecycle thinking, value stream management, and modern operational practices that support agility, innovation, and sustainable business outcomes.
MicroTrain provides expert instruction, certification exam preparation resources, hands-on learner support, and supplemental practice materials to help students confidently prepare for the ITIL® Foundation (Version 5) certification exam.
About this Course
MicroTrain’s ITIL® Foundation (Version 5) course prepares learners for the official certification exam while building a practical understanding of modern digital product and service management.
Students will explore how organizations create value through integrated products and services, lifecycle-based operations, collaboration, governance, continual improvement, and customer-focused delivery models.
The course introduces learners to:
- Digital product and service lifecycle management
- Value co-creation concepts
- The ITIL Value System
- ITIL guiding principles
- The four dimensions of product and service management
- Value stream mapping and management
- Continual improvement practices
- AI-enabled operational environments
- Modern approaches to governance and transformation
The course combines instructor-led training, real-world discussions, exam preparation guidance, and practical examples aligned with today’s digital operating models.
WIOA Approved Training Course
Outline
- Introduction to ITIL® Foundation (Version 5)
- Digital Product and Service Management Concepts
- Value Co-Creation
- The Four Dimensions of Product and Service Management
- The ITIL Value System
- ITIL Guiding Principles
- Product and Service Lifecycle Management
- ITIL Management Practices
- Continual Improvement
- Value Stream Mapping and Management
- AI-Enabled Service Management Concepts
- Governance and Transformation Concepts
- Preparing for the ITIL® Foundation (Version 5) Certification Exam
Exam Details
Exam: ITIL Foundation (Version 5)
- The cost of the exam is included in the price of the course.
| Exam Code | ITIL® |
| Number of Questions | 40 |
| Passing Score | 26 out of 40, 65% |
| Types of Questions | Multiple choice |
| Length of Test | 60 minutes |
| Exam Results | Provided immediately |
Exam Pass Guarantee
At Microtrain we are committed to your success! Let us show you the return you get from great tech training. We will personally guarantee that if you take our class and follow our program you will be successfully certified!
Raves & Praise
Karine Bucci
Project Management
Great class, loved the interaction and team-building exercises. Plenty of materials and learning tools supplied. Although it was a full week's class, never boring. Donna [Russell] was awesome and gave many supporting examples for better understanding.
David
A Cisco Success Story
I attended a resume writing seminar & conducted mock phone interviews with a Microtrain career counselor. These two activities gave me a leg up on distinguishing myself from all the other people looking for work. Since the career counselor's at Microtrain had a track record of getting people hired, their insight and positive past experiences helped me tremendously in getting hired with a Cisco Voice Systems Integrator in the Chicago area. I was hired as a Cisco Voice Tech Engineer with a starting salary of $65,000 / year with a Cisco voice systems reseller located in the Chicagoland area. Microtrain was very instramental in making this a reality. From expediting my WIA grant, to providing excellent hands-on training from knowledgable instructors I was able to achieve becoming certified with my CCNP. Microtrain's career services was the final catalyst in connecting me with this company by communicating with them on my behalf and with me in setting up the interview. One week later and I was hired. No joke. Thanks Microtrain!
Jean S.
PMP Certification Training, Lombard, 2008
I was laid off for many months and not really getting many callbacks for my resume and no job offers. After I put the letters PMP on it, not only did I see an increase in quantity, but also quality of interviews. I had been spinning my wheels for 5 months, and after the PMP went on, I had 2 job offers in 6 weeks. It really was the "golden ticket"
Christopher Fowler
MCSA
Very thorough, good mix of lecture and lab work. Al is great! Keeps classes interesting and supplements required test material with need-to-know items from real world experience.
Kaycee Ekufu
MCSA
The instructor [Al Khalfan] was very knowledgeable in the field. He presented the materials and concepts with a professional touch. He also frequently adds humor to his teachings, which made it easier for me to understand. The support staff was all nice, gentle, caring, and very helpful. The materials, rooms and amenities were excellent and exceeded expected standards.
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