ITIL Foundation (Version 5)
The ITIL® Foundation (Version 5) certification is the entry point into modern digital product and service management. This course introduces learners to the essential concepts, principles, and practices needed to create, deliver, support, and continually improve digital products and services across their full lifecycle.
Designed for today’s AI-enabled and rapidly evolving business landscape, ITIL® Foundation (Version 5) helps professionals understand how organizations co-create value through collaboration, governance, lifecycle management, continual improvement, and value-focused operations.
Learners will gain practical knowledge of the ITIL Value System, the four dimensions of product and service management, lifecycle thinking, value stream management, and modern operational practices that support agility, innovation, and sustainable business outcomes.
MicroTrain provides expert instruction, certification exam preparation resources, hands-on learner support, and supplemental practice materials to help students confidently prepare for the ITIL® Foundation (Version 5) certification exam.
About this Course
MicroTrain’s ITIL® Foundation (Version 5) course prepares learners for the official certification exam while building a practical understanding of modern digital product and service management.
Students will explore how organizations create value through integrated products and services, lifecycle-based operations, collaboration, governance, continual improvement, and customer-focused delivery models.
The course introduces learners to:
- Digital product and service lifecycle management
- Value co-creation concepts
- The ITIL Value System
- ITIL guiding principles
- The four dimensions of product and service management
- Value stream mapping and management
- Continual improvement practices
- AI-enabled operational environments
- Modern approaches to governance and transformation
The course combines instructor-led training, real-world discussions, exam preparation guidance, and practical examples aligned with today’s digital operating models.
WIOA Approved Training Course
Outline
- Introduction to ITIL® Foundation (Version 5)
- Digital Product and Service Management Concepts
- Value Co-Creation
- The Four Dimensions of Product and Service Management
- The ITIL Value System
- ITIL Guiding Principles
- Product and Service Lifecycle Management
- ITIL Management Practices
- Continual Improvement
- Value Stream Mapping and Management
- AI-Enabled Service Management Concepts
- Governance and Transformation Concepts
- Preparing for the ITIL® Foundation (Version 5) Certification Exam
Exam Details
Exam: ITIL Foundation (Version 5)
- The cost of the exam is included in the price of the course.
| Exam Code | ITIL® |
| Number of Questions | 40 |
| Passing Score | 26 out of 40, 65% |
| Types of Questions | Multiple choice |
| Length of Test | 60 minutes |
| Exam Results | Provided immediately |
Exam Pass Guarantee
At Microtrain we are committed to your success! Let us show you the return you get from great tech training. We will personally guarantee that if you take our class and follow our program you will be successfully certified!
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Scott Wilson - Team Bradley
Employer Partner Feedback
Dawn has been a pleasure to work with. She is diligent in her efforts to give MicroTrain’s students the best opportunities to connect and network with various companies and players in the job market. The curriculums and certification programs are in line with today’s current IT needs. It’s good to see that they evolve with what employers are most seeking out there. I would recommend to any employer that hires skilled IT workers that they look into MicroTrain’s career services department as a potential source of candidates. The business of hiring can be quite costly, and Dawn and her staff provide a free service to outside companies. This value-add for MicroTrain’s students aligns with their mission in both training and job assistance to set up a win/win scenario for all involved.
Karine Bucci
Project Management
Great class, loved the interaction and team-building exercises. Plenty of materials and learning tools supplied. Although it was a full week's class, never boring. Donna [Russell] was awesome and gave many supporting examples for better understanding.
Christopher Fowler
MCSA
Very thorough, good mix of lecture and lab work. Al is great! Keeps classes interesting and supplements required test material with need-to-know items from real world experience.
Jean S.
PMP Certification Training, Lombard, 2008
I was laid off for many months and not really getting many callbacks for my resume and no job offers. After I put the letters PMP on it, not only did I see an increase in quantity, but also quality of interviews. I had been spinning my wheels for 5 months, and after the PMP went on, I had 2 job offers in 6 weeks. It really was the "golden ticket"
Robert Graf
MCSA
Microtrain presents the course material in an interesting and concise manner. Microtrain gives the student all the resources necessary to pass the certification exams. Both the Chicago and Lombard facilities were excellent, and the staff goes to any length to accommodate any student changes.
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