ITIL 4 Foundation

Who benefits from ITIL® training?

• Anyone seeking a basic understanding of the ITIL® framework
• Anyone looking to stand out to employers and recruiters
• Anyone seeking professional development, recognition, or promotion
• Anyone who wishes to stay competitive in the rapidly changing technology industry

Microtrain offers a 3-day course to prepare for the ITIL 4 Foundation certification exam. The ITIL 4 Foundation Certificate in IT Service Management demonstrates an understanding of the key concepts, guiding principles and four dimensions of IT Service Management, within an IT Service Value System (SVS).  This course outline follows the ITIL Foundation: ITIL 4 Edition. 

Course Objectives

• Understand the key concepts of ITIL service management. 
• Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management. 
• Understand the four dimensions of ITIL service management. 
• Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect. 
• Understand the key concepts of continual improvement. 
• Learn the various ITIL practices.

WIOA Approved Training Course

ITIL® is a registered trademark of AXELOS Limited. Used under license of AXELOS Limited. All rights reserved.